Shipping Policy

At Fizz & Rizz, we are dedicated to delivering your jewelry with the utmost care and efficiency. Here's our Shipping Policy to ensure a smooth and timely delivery experience for all our customers within the United States.

Shipping Method & Timeline:

We ship all orders within the United States via DHL, a trusted and reliable logistics partner. Once your order is processed and dispatched, you can expect your Fizz & Rizz jewelry mystery box to arrive within 3-5 business days. Please note that delivery times may be subject to delays due to unforeseen circumstances such as holidays, extreme weather conditions, or carrier delays.

Order Processing:

Orders are typically processed within 1-2 business days after they are placed. During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience during these times.

Tracking Information:

Once your order ships, you will receive an email notification containing your tracking number. You can use this number to track the progress of your shipment on the DHL website or through the DHL mobile app.

Shipping Address:

Please ensure that the shipping address you provide is accurate and complete. We are unable to redirect orders once they have been dispatched. In case of an incorrect shipping address, additional charges may apply for re-shipment.

P.O. Boxes & APO/FPO Addresses:

Unfortunately, we do not ship to P.O. Boxes or APO/FPO addresses at this time. Please provide a physical street address for your shipping destination.

Shipping Costs:

Shipping costs are calculated based on the weight and destination of your order. The exact shipping cost will be displayed during checkout before you complete your purchase.

Signature Required:

For security reasons, some shipments may require a signature upon delivery. If you are unavailable to sign for your package, DHL will leave a notice for you to arrange for redelivery or pick-up at a local facility.

Customer Service:

If you have any questions or concerns about your shipment, please do not hesitate to contact our Customer Service team. We are here to assist you and ensure that your Fizz & Rizz jewelry arrives safely and on time.

Thank you for choosing Fizz & Rizz for your jewelry experience. We look forward to bringing you the thrill of discovery!