Return & Refund
At Fizz & Rizz, we strive to bring you a thrilling and unique unboxing experience with our exquisite jewelry blind boxes. We understand the excitement of discovering the surprise within, and we are committed to ensuring your satisfaction with our products. However, due to the nature of blind box products, we have established the following Return & Refund Policy to maintain fairness and transparency for all our customers.
1. Non-Refundable & Non-Exchangeable Policy for Opened Mystery Boxes
Once a Fizz & Rizz jewelry blind box has been opened, it becomes non-refundable and non-exchangeable. This policy is in place to uphold the integrity of the blind box experience and to ensure that all customers have an equal chance of discovering the surprise within.
2. Defective or Damaged Items
If you receive a blind box that is damaged or contains a defective item, please contact our Customer Service team immediately within 7 days of receipt. We will require proof of the issue (photos or videos) to assess the case. Upon verification, we will offer a replacement item or a full refund, at our discretion, for the defective or damaged product only. Please note that this policy does not apply to items that have been damaged due to misuse or accidental damage after receipt.
3. Return Process
- For non-defective returns (which are not applicable to blind boxes per our policy), please note that we do not accept returns on opened blind boxes.
- In cases where we authorize a return for a defective or damaged item, we will provide you with return instructions, including the return address.
- Customers are responsible for the cost of return shipping unless the return is a result of our error or a defective product.
4. Refund Timeline
Once we receive and inspect your return, we will initiate the refund process within 5-7 business days. The refund will be credited to the original payment method used for the purchase. Please note that the actual time it takes for the refund to reflect in your account may vary depending on your bank or payment processor.
5. Customer Service
If you have any questions or concerns about our Return & Refund Policy, please do not hesitate to contact our Customer Service team. We are here to assist you and ensure that your experience with Fizz & Rizz is enjoyable and hassle-free.
6. Final Note
We value your satisfaction and appreciate your understanding of our Return & Refund Policy for jewelry blind boxes. By purchasing from Fizz & Rizz, you agree to these terms and conditions. We look forward to bringing you more exciting and delightful surprises in the future!